Hello _____,

I called your hotel last night and spoke to an employee in regards to a situation that occurred on Sunday December 6th at about 1:30 AM. An intoxicated woman that I know somehow talked one of your security guards into opening my hotel room door. Her name was not on the room, nor did she have a key to the room and one of your staff members assisted her in getting into my room by opening the door. There was no knock, and no one said anything, it just opened. I don’t want to get into the details of my activities when this occurred, but I can assure you I was mortified that your staff member saw what he saw. I am sure he was offended as well.

Is it customary for your security staff to allow visibly intoxicated people wandering the halls of the hotel into rooms without being authorized? Is it typical for the staff to let themselves into rooms without announcing their presence?

I am angry and humiliated at what happened. I have been a regular at your hotel and have stayed at the downtown Los Angeles location many times, have recently stayed at the Standard in Manhattan and have stayed at the Hollywood location twice in the last several months. This disappoints me because I do truly like staying here.

Please remind your security staff to be polite, knock before entering and announce themselves before barging into a room, especially in the middle of the night.

Sincerely,

Laura ________